AcrossView vs TeamViewer
TeamViewer is the oldest name in remote support and sells to large companies by the user and by the channel. For a technician, a small IT shop or anyone helping customers from India, most of what you pay for is capacity you will not use. Here is what changes with AcrossView.
The main differences
- Licensing. TeamViewer's free version is for personal use; business use needs a licence per user, billed yearly, with limits on how many devices and parallel sessions each plan allows. AcrossView is ₹0 today for home and business alike, with no device count and no parallel-session count.
- What the customer installs. TeamViewer's QuickSupport is a download the customer runs each time. With AcrossView they open acrossview.com/share in the browser they already have and read you a number. The Windows app is needed only for mouse and keyboard control, and it sets itself up in one go.
- Encryption. TeamViewer encrypts the connection and offers end-to-end encryption as an option on some plans. Every AcrossView support session is end-to-end encrypted, always, with the keys made on the two devices and a security code on both screens.
- Servers and records. AcrossView runs in Mumbai. Connection records stay in India; session content is never stored.
- Support. A WhatsApp number answered from Faridabad, in Hindi or English, and an email address. No ticket queue.
- Meetings. Video meetings for up to 100 people, with recording and AI notes, are part of the same product and the same sign-in.
Where TeamViewer is ahead
- Control of Mac, Linux, Android and iOS devices, and support of them from a phone. AcrossView controls Windows; everything else can share and view through the browser.
- Fleet features for large IT departments: device management, policies, scripting, integrations with ticketing systems, and a long compliance list.
- A code-signed installer. AcrossView's app is not signed yet; SmartScreen asks once before the first run.
Price
TeamViewer's Business, Premium and Corporate plans are priced per user per month, billed yearly; its own pricing page and Indian resellers list the current rupee figures. AcrossView is ₹0 today: 15 minutes a session without an account, 60 with a free account. Paid accounts without a time limit are coming; talk to us if you need that now. See Pricing.
Switching
Nothing to migrate. Send customers acrossview.com/share, or the Windows app if you will need control. Computers you look after regularly get an unattended-access password each, and sit in your address book with an online dot.
Side by side
| AcrossView | TeamViewer | |
|---|---|---|
| Free for business | Yes | No (personal use only) |
| Licence | None today; paid accounts coming | Per user, billed yearly; device and session limits per plan |
| Other person installs | Nothing to view; the Windows app for control | TeamViewer or QuickSupport |
| End-to-end encrypted | Always | Optional on some plans |
| Servers | Mumbai | Worldwide |
| Unattended access | Yes, with a password per computer; works at the sign-in screen and after a restart | Yes |
| File transfer | Two-pane file manager, folders, no size limit; shared clipboard | Yes |
| Control from Mac, Linux, phones | View only (browser) | Yes |
| Video meetings | Up to 100 people, included | Separate product |
| Support | WhatsApp, Hindi or English | Tickets; phone on paid plans |
Checked on teamviewer.com in October 2026. TeamViewer is a trademark of TeamViewer SE; AcrossView is not connected with it.
I help customers for money. Is that allowed on AcrossView's free tier?
Yes. There is no personal-use rule. The only limits are time per session (15 minutes without an account, 60 with one) until paid accounts arrive.
Does the customer need an account?
Never. They open a page, read a number, press Allow. Only the person helping may want an account, for longer sessions and an address book that follows them.
Can I reach a computer when nobody is there?
Yes. On that computer, the Windows app's Settings has Unattended access: set a password, and the app can run as a service so the PC is reachable after a restart and at the sign-in screen. See the guide.