How to help someone with their computer, from anywhere
Short guides for the things people actually ask: a parent who cannot find a setting, a shop computer that needs fixing after hours, a file that has to get from one PC to another, and how to tell real help from a scam.
Help your parents' computer from another city
They open one page and read you a number. You see their screen and talk them through it, or take the mouse.
Share your screen without installing anything
Show a technician your problem from the browser you already have. What they can and cannot do.
Remote support without a VPN or port forwarding
Why AcrossView works through office firewalls and mobile data, and what a network admin needs to know.
Watch and guide from your phone
What works from a phone browser today, and what needs a computer.
Reach a Windows PC when nobody is there
Set an unattended-access password, keep the app running, and connect at the sign-in screen.
Move files to and from a remote computer
The two-pane file manager, drag and drop, and copy-paste across computers.
Record a support session
Recording on the customer's side, where the file goes, and what the helper sees.
Spot and stop remote-access scams
The "install this app and read me the code" call, in Hindi and English, and the 1930 helpline.
Remote support for CA firms and Tally users
Fix a client's Tally, GST portal or bank page without travelling, with the session encrypted end to end.
Running a small IT support business on AcrossView
Address book, unattended access, invites by WhatsApp, and what it costs: ₹0 today.