AcrossView vs Zoho Assist
Zoho Assist is a well-made Indian product with years behind it, sold per technician as part of the Zoho suite. AcrossView is newer and smaller, and makes two different choices: the person you help installs nothing, and sessions are end-to-end encrypted and free.
The main differences
- What the customer runs. Zoho Assist sends the customer a link or code and they download a small program for the session. With AcrossView they open acrossview.com/share in any browser and read you a 9-digit number; nothing is downloaded unless you need mouse and keyboard control, which needs the Windows app on their side.
- Encryption. Zoho Assist encrypts the connection (TLS) to its servers. AcrossView's support sessions are end-to-end encrypted: the keys are made on the two devices, so our servers cannot see the screen, and a security code on both screens shows nobody sits in the middle.
- Price. Zoho Assist has a limited free plan and paid plans per technician, per month. AcrossView is ₹0 today for everyone, with the same features for all; paid accounts, which only remove the time limit and keep recordings longer, are coming.
- Scope. Zoho Assist is remote support and unattended access, deep in those. AcrossView is remote support plus video meetings for up to 100 people, team chat, webinars and booking pages, in one sign-in.
- Support. AcrossView's support is a WhatsApp number and an email, in Hindi or English. Zoho offers email, chat and phone support for paid plans.
Where Zoho Assist is ahead
- Technician apps for Mac, Linux, Android and iOS, and control of Android devices. AcrossView controls Windows PCs; the rest can view and share in the browser.
- Help-desk features: ticket integration with Zoho Desk, session notes, customer branding, remote printing, diagnostic tools and more than a decade of polish.
- A code-signed installer and a long list of compliance certifications.
Price
Zoho's pricing page lists Standard, Professional and Enterprise plans per technician per month, billed yearly, and a free plan with a small number of unattended computers. AcrossView is ₹0: 15 minutes a session without an account, 60 with a free account; no limit on technicians, computers or parallel sessions. See Pricing.
Side by side
| AcrossView | Zoho Assist | |
|---|---|---|
| Made in | Faridabad, India | Chennai, India |
| Free for business | Yes, all features | Limited free plan; paid per technician |
| Other person installs | Nothing to view; the Windows app for control | A small program per session |
| End-to-end encrypted | Yes | No (TLS in transit) |
| Servers | Mumbai | Several countries, India among them |
| Unattended access | Yes, Windows, with a password per computer | Yes, many platforms |
| File transfer | Two-pane file manager, folders, no size limit | Yes |
| Help-desk integration | API and webhooks | Zoho Desk and others |
| Video meetings | Up to 100 people, included | Separate product |
| Support | WhatsApp, Hindi or English | Email, chat, phone |
Checked on zoho.com/assist in October 2026. Zoho and Zoho Assist are trademarks of Zoho Corporation; AcrossView is not connected with it.
Is AcrossView a replacement for Zoho Assist in a help desk?
For attended support of Windows customers, yes, and with less friction for the customer. For a help desk that lives inside Zoho Desk, or supports Mac, Linux and Android devices, Zoho Assist fits better today.
Why does end-to-end encryption matter for remote support?
A support session shows a whole computer: bank pages, documents, passwords typed in. With end-to-end encryption, nobody but the two of you can see it, not even the company running the service. See Security.