Guide
Watch and guide a computer from your phone
You are out, and a customer or a parent needs help now. From the phone in your hand you can see their screen and tell them what to click. Here is exactly what works today and what does not.
What works from a phone
- See their screen, pinch to zoom, in Chrome or Safari on Android or iPhone. Open acrossview.com/connect, enter their ID and your name.
- Talk and chat while you watch; turn on your camera if that helps.
- Send a file from your phone to their computer with the Files button.
- Video meetings for up to 100 people, from the phone browser.
What needs a computer on your side
- Taking the mouse and keyboard. Control needs a desktop browser or the Windows app on your side; phone browsers do not deliver the precise input it needs.
- The file manager and unattended access as a helper, for the same reason.
Sharing a phone's own screen
Phone browsers do not allow a web page to capture the phone's screen, so a phone cannot be the one being helped through acrossview.com/share. For now, a person who needs help with their phone is best helped on a video call with the camera pointed at it.
Tips
- Turn the phone sideways: a computer screen fits better in landscape.
- Ask them to make the window you need to see full screen, so the text is larger.
- On mobile data the picture drops frames before sharpness; text stays readable.
Is there an Android or iPhone app?
Not yet; the browser does what the app would do for viewing. Apps that add control from a phone are planned.
Can I add the page to my home screen?
Yes. In Chrome or Safari, "Add to Home Screen" installs AcrossView as an app icon that opens straight to meetings and connect.